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F.A.Q. (Frequently Asked Questions) |
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Why did I need to choose a jeweler? What payment methods do you accept? What shipping options are available? Am I able to track my package online? What does Cultured Pearl really mean? Do pearls really come in all those colors? How do I take care of my pearls? When buying fine jewelry what is the importance of the registered mark?
We have a flexible 30-day
return policy.
Why did I need to choose a jeweler?
Imperial is acting as the third party in your transaction. You are actually buying your item from the jeweler of your choice and we are simply shipping it for them.
If you choose to pick up your purchase at the point of sale jeweler that was chosen at check-out, there is no charge for shipping and handling. If you choose to have your purchase shipped directly to your address, you will incur the standard shipping charges.
All internet orders would include sales tax based on the retail jeweler's state that is selected at time of check-out
What payment methods do you accept? Visa, MC, Amex, Discover
UPS or US Postal Service
Am I able to track my package online? Yes.
What does Cultured Pearl really mean? All pearls are cultured, none are natural. Any pearl which is grown by a mollusk that contains either a hard bead nucleus or soft tissue nucleus at its center, which has been surgically implanted in a mollusk by a human means it is cultured.
Do pearls really come in all those colors? Pearls do come in a wide range of colors. Freshwater cultured pearls come in many natural colors (not dyed) such as lavender, pink, yellow, etc. Not all pearls are natural in color. Akoya cultured and freshwater cultured black pearls are dyed black. Tahitian cultured pearls are naturally black.
Because of their delicate nature, special care must be taken when cleaning.
The best way to clean pearls is to soak them in warm water and a mild detergent such as Ivory soap. After you wear pearls, just wipe them off with a soft cloth or chamois, which may be dry or damp. This will prevent dirt from accumulating and keep perspiration, which is slightly acidic, from eating away at the pearl nacre. You can even use a drop of olive oil on the cloth to help maintain their luster. The best way to clean pearls is to soak them in warm water and a mild detergent such as Ivory soap.
The registered trade mark shows the differences in quality. For example: "14k" means 58.3% is pure gold, "18k" is 75% pure gold. When you see the stamp "14k" this means that 14 of 24 parts are pure gold. The remaining 10 are alloy. Alloy is a mixture of several different metals added to strengthen, or in some cases to change the color to a whiter tone or a rose tone. The United States requires the manufacturer's trademark to be stamped on the piece to provide authenticity We use industry-standard 128 bit encryption when transferring and receiving customer data exchanged with our site server. we respect your privacy, and we will not disclose your personal information.
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